Frequently Asked Questions

Q) Who is eligible for our services?   
A) Our services are available to any victim or survivor of domestic violence, sexual assault, and stalking. We do not discriminate based on age, gender, orientation, race, ethnicity, income level, ability, religion, or relationship status.

Q) How long can someone stay in shelter? 
A) We do not have a formal stay policy, we work with our participants on a case by case basis. While in the shelter, participants meet with advocates on a weekly basis to talk about strategy and progress in meeting personal goals.

Q) Can children stay in shelter too?
A) Children may stay at the shelter, too. A participant with children will most likely share a room with them.

Q) Does HAVEN help men?
A) Yes, we help male survivors. However, if a male needs shelter we can provide hotel rooms or referrals to other shelters.

Q) Can boys stay in the shelter?
A) Males under the age of 18 may stay in the shelter with their mother. After that age, we can provide a hotel room for the family.

Q) How much stuff can a person bring to shelter?
A) We don’t have room for storage in the shelter, so we ask that participants limit their things to one or two bags per person.

Q) Where is the shelter?
A) For the safety of our participants, the shelter location is confidential. Once an advocate approves someone for shelter, they will give them the address of the shelter and directions. If a participant need help with transportation, we may be able to brainstorm other options to get them to shelter.

Q) What’s the shelter like?
A) Our shelter is just an ordinary house. There are two bathrooms, a television, a washer and dryer, a well equipped kitchen, a living room and enough bed rooms to house 15 people.

Q) What is support group?
A) Many survivors say that the most helpful thing they have done is meeting other survivors and discussing common problems. Our current support groups help women from all different stages of domestic violence. The group discussion is mediated by a trained support group facilitator. Support groups for men, people of varying identities and secondary survivors are available upon request.

Q) How much does it cost to file an order of protection?
A) It’s free. Our Legal Advocate can assist with paperwork and navigating the legal system. For more information about orders of protection including definitions, paperwork and eligibility, please see the legal advocacy section under the What We Do tab of this website.

Q) Does someone need to report to the police if they want to file for an order of protection?
A) No. A person may be eligible for an order of protection whether or not they have reported the abuse to law enforcement, charges are filed, or if they participate in the criminal prosecution of the perpetrator.