Privacy Policy
Haven – Digital Services Privacy Policy
Haven is the organization that provides all advocacy services on www.havenmt.org and through 24-hour services at 406-586-4111.
Anonymous Digital Service is defined as a one-time confidential contact between a user and advocate in which no identifying information is verified.
Haven Provides Digital Services
Engaging in our digital services constitutes an agreement and understanding of privacy policy. Digital services are defined as web-based chat, YouTube, Twitter, Facebook, Instagram, Flickr, or any Haven website or web-based comment section. If at any time, a digital service user feels that their safety or privacy may be compromised due to their use of these services, the interaction can be escalated to live phone-based services.
Opt-Out Policy
Haven gives users options for non-digital services when safe, necessary, and practical. Such choices include opting not to engage in digital services and opting not to provide personally identifiable information during interactions with advocates. Users concerned for their physical safety and well-being are encouraged to contact Haven's support line at 406-586-4111.
Confidential and Anonymous Chat
Our live chat services are provided by iCarol, a software-as-a-service (SaaS) provider. Chat users are asked to enter their names and other personal information to facilitate service with an advocate. IP addresses are also required to facilitate a connection but will be hidden from the advocate. Information collected from a user on a voluntary basis may include but not limited to:
Name
Gender
City
State
Zip
Phone number
Email
How users heard about the service
If the user has contacted us before.
If the user is in a safe place and contact information, in the event of being disconnected.
Haven collects limited demographic and geo-locational information that is not personally identifiable in order to provide services. Haven defines anonymous communication as a one-time individual contact where digital services are provided between chatter and advocate in which no information is collected that can connect the user to the individual service interaction. Chat dialogue transcripts retention will follow organizational retention policies. Any information that is temporarily maintained is core to our evaluation of services provided to persons contacting the Haven. Identifying information is in no way cross-verified. A chat user’s information, including any personally identifiable information, will only be shared with persons implicitly linked to Haven's operations on a need-to-know basis with those who have signed and are bound by our Confidentiality Policy. Personally, identifiable information is never shared outside of Haven without explicit written consent. We do not sell, trade, or rent personal information that chat users provide. All advocates, including volunteers, interns, and indirect service staff are required to sign Haven’s Confidentiality Policy. After any chat or email session, persons contacting Haven may be asked to fill out an exit survey in order to provide valuable feedback about our service with the intention of improving services for future participants. Providing information in an exit survey is completely voluntary and anonymous. Surveys may ask for demographic information (e.g., zip code, age, or income level) and all information requests are optional.
Text/SMS Messaging Services
Haven offers digital services through a text message platform. These services include:
Text-for-support services: The same privacy standards applied to our chat services apply to our text-for-support platform. Any statement of charges or billing will appear as a text message sent to the support line number 406-586-4111. With a quick Google search, anyone who might be monitoring your phone bill may be able to make the connection to Haven. If you are concerned about this, please consider reaching out to us via online chat or any other way you feel safe doing so. Users may be asked to provide voluntary feedback to survey questions.
Opt-in newsletter/updates: Users can opt-in to receive regular messages providing updates relevant issue-related content. Users can opt out at any time. While numbers may be scrambled, users may provide voluntary feedback to survey questions.
One-time information messages: These are one-time messages sent to a user to inform the user of specific issue content. The user has the option to learn more on the follow-up page. No further communication will occur unless prompted by the user. Haven will not provide support services in this type of interaction.
Users can opt-out of services by texting ‘STOP’ to our shortcode any time. Users can get help by texting ‘HELP’ to our shortcode at any time. Message and data rates may apply. Users will be charged standard text messaging rates relative to their provider’s plans. Carriers are not liable for the delayed or undelivered messages. Message frequency may vary. Users should be aware and mindful that text messages sent using modern smartphones are saved indefinitely and could compromise their safety. Users concerned for their physical safety and well-being are encouraged to contact Haven's support line at 406-586-4111.
Haven may periodically send you promotional emails about events or services offered by Haven. Additionally, the email address provided by you in any communications may be used by Haven to contact you regarding (1) account status (including confirmation of registration or services), (2) major changes to the website and or to the Subscriber Agreement and Privacy Policy, and (3) participation in user surveys, asking for feedback on the website and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our website and services, and any information we obtain in such surveys will not be shared with third parties, except in aggregate form. Except as permitted by this policy, Haven does not send unsolicited emails.
Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to protect the information we collect online.
Software as a Service (SaaS) and Application Service Providers (3rd party)
Haven will undertake an annual review of any third-party privacy policies affecting Haven services. Haven is not responsible for changes or updates made in the interim.
Cookies
Haven may use cookies to enhance your experience while using our website. Cookies are pieces of information that some websites use to transfer to the user’s computer and are used for record-keeping purposes. Use of cookies makes web navigation easier by performing certain functions such as saving your passwords, your personal preferences and making sure you don’t see the same advertisement repeatedly. Many consider the use of cookies to be an industry standard. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of Haven; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
Mandatory Reporting
Haven’s advocates are considered mandatory reporters of child abuse by law. Users will be made aware that in situations regarding the welfare of a minor, any locating information disclosed will be reported to child protective services as required.
Technical Information/Statistical Analysis
Our web servers automatically collect non-personal information such as the domain name of the Internet access provider, the Internet protocol address used to connect the computer to the Internet, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics. Haven may perform statistical analyses of user behavior in order to measure interest in the various areas of our site (for product development purposes). In this statistical analysis, we will disclose information to third parties only in aggregate form. Personal information about you as an individual client will not be provided to any third party without your consent, except under the circumstances described in the Compliance with Legal Process below. Haven does not share the information it gathers with other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process above.
Other Websites or Links
If our website and services offer links to other websites for any reason, please note that when you click on one of these links, you are entering another website for which Haven has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may differ from ours.
Donations
When you make a donation on Haven’s website by clicking any option from the “Donate” hover dropdown from the top menu bar or any such place “Donate” appears, we must share some of your personally identifiable information with third parties in order to process the transaction. For example, we must share your credit card number with our credit card processor BBMS (Blackbaud Merchant Services) who utilizes eTapestry software in order to process your payment. These third parties are not allowed to use personally identifiable information except for the purpose of providing these transaction services. We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent.
Notification of Policy Changes
We reserve the right to change, modify or add to our privacy policy to protect the ethical standards provided or to meet the changing demands of digital advocacy. All updates will be reflected in these terms and conditions and we encourage you to please review them frequently.
Contacting the Website
If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact:
Haven
P.O. Box 752, Bozeman, MT 59718