What to expect when you call Haven’s 24-hour support line

Here’s what you can expect when you call Haven’s 24-hour support line (406-586-4111) after July 1. 

1. You call the support line. Haven answers, with a short recorded message. Here’s what that entails: 

2. You call the support line, and hear the intro message. Sometimes you’ll also be put on hold – up to two minutes – to reach an advocate. This could be because the advocate:

• is wrapping up another call

• is in the grocery store or at the hospital with a participant, and needs to get to a confidential place to answer your call

•  is in the bathroom

This short hold gives Haven advocates time to honor Haven’s confidentiality policies, as well as the time to get grounded and present with you, so that when they answer the line, they’re able to best support you. 

These changes are happening because we’ve switched over to a new phone/chat/text and records-keeping system. We’ll post again later this month with details on what to expect when you start a webchat with an advocate or start a text thread.